Efektivitas Pelayanan Pemberian Persetujuan Bangunan Gedung (PBG)

(Studi Pada Dinas Perumahan dan Kawasan Permukiman Kota Batu)

Abstract

This research purposed to recognize the Effectiveness of Building Approval Services at Dinas Perumahan dan Kawasan Permukiman Kota Batu, also identifying the supporting and inhibiting factors in it. The background of this research based on the change of permission from bulding permit became building approval agreement through  the Information system of Building Management  stated by government. But it still become a problem because the people did not know well about it. This research used qualitative method and descriptive approach. The result of this research showed that the Effectiveness of Building Approval Services at Dinas Perumahan dan Kawasan Permukiman Kota Batu has been effectively done. It can bee seen on indicator, tangibles, insurance and empathy. It showed in the avaible of physic facilities and infrastructure, communicative consulting service also the friendly officer  and informative. the Effectiveness of Building Approval Services is still not optimal in indicator responsiveness, based on this condition so the system must be repaired and upgrading. The supporting factor consist of national regulation; the supply of service facility and system balancing to user need. The inhibiting factor is the Lack of Social and education Information system of Building Management  stated by government.